pk995 Terms and Conditions

1 General Terms

Welcome to the pk995 platform. These terms and conditions ("Terms") form a legal agreement between pk995 and all of its users. By using pk995 services through our website, mobile version, or any other channel, you agree to comply with all provisions of these Terms.

These Terms have been prepared in accordance with the applicable laws and regulations of Bangladesh. pk995 operates as a safe and reliable online gaming platform and is firmly committed to fair play and transparency.

• These Terms are available in English and Bengali; in the event of any conflict, the Bengali version will apply.
• pk995 reserves the right to amend or update these Terms at any time.
• If any part of the Terms changes, we will publish a notice on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2 Account Registration

To open an account on pk995 and enjoy its services, you must meet the following conditions:

• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Registering with false or misleading information will result in permanent account closure.
• Only one account is permitted per person; members of the same household or users sharing the same device may register with separate identities and information.
• pk995 may request documents to verify your account. Failure to provide documents on time may result in temporary suspension of the account.

3 Age Restrictions

pk995 is a responsible gaming platform. Our services are for adults only.

• You must be at least 21 years old to use pk995.
• Use of pk995 by minors (under 21) is strictly prohibited.
• pk995 may request a government-issued identity document (National ID, passport, or birth registration certificate) to verify age.
• Providing false information about age will result in account closure and deposited funds may be forfeited.
• A note to parents: please take the necessary steps to ensure your minor child cannot access this platform.

4 Account Security

It is your responsibility to keep your account secure. Please follow the guidelines below:

• Do not share your login details (username and password) with anyone.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and special characters.
• Avoid logging in over public Wi-Fi.
• If you notice any suspicious activity on your account, inform pk995 support immediately.
• Transferring or selling your account is strictly prohibited.
• pk995 will not be responsible for any losses resulting from third-party access.

5 Deposit and Withdrawal Policy

The following policies apply to financial transactions on pk995:

• The minimum deposit amount is ৳500 (per method).
• The minimum withdrawal amount is ৳1,000.
• Accepted payment methods: bKash, Nagad, and Rocket.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals may be on hold until the account is fully verified.
• Deposited funds will only be returned to the original payment method. Withdrawal to a different method may not be approved.
• pk995 may request additional verification for suspicious transactions.
• Any transaction linked to money laundering or fraud will be cancelled immediately and the relevant authorities will be notified.

6 Bonuses and Promotions

pk995 offers bonuses and promotions from time to time. The following conditions apply to the use of bonuses:

Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.
• To withdraw the welcome bonus, the combined total of the bonus and deposit must be wagered 20 times.
• Each user may receive the welcome bonus only once.
• Attempting to claim bonuses using multiple accounts will result in both accounts being closed.

General Bonus Policy

• Each bonus offer has its own detailed terms and conditions, which are published alongside that offer.
• pk995 reserves the right to change, suspend, or cancel any bonus offer.
• If you attempt to withdraw before meeting the bonus requirements, the bonus portion will be cancelled.
• pk995's decision is final for any bonus-related discrepancies or issues.

7 Betting and Gaming Rules

The following rules must be followed for betting and gaming on pk995:

• The outcome of each bet or game is determined by a neutral Random Number Generator (RNG).
• Once a bet is confirmed, it cannot be changed or cancelled.
• If the outcome of a bet is affected by a technical error, pk995 may declare that bet void.
• Exploiting software bugs or vulnerabilities is strictly prohibited.
• If there is any dispute over the result of a match in sports betting, pk995 will follow the decision of the relevant sports authority.
• The minimum and maximum bet limits for each game are displayed in the game interface.
• In live casino games, the dealer's decision is final; any active bet will not be cancelled even if the connection is lost.

8 Prohibited Activities

The following activities are strictly prohibited on the pk995 platform and will result in permanent account closure:

• Creating multiple accounts or managing another person's account.
• Abusing bonus benefits (bonus arbitrage, bonus hunting).
• Depositing using a credit card or another person's funds.
• Money laundering or any illegal financial activity.
• Playing games with the help of software bots, automation tools, or artificial intelligence.
• Match fixing or fraudulent activity in sports betting.
• Harassing other users or behaving disrespectfully toward platform staff.
• Exploiting chargebacks or payment disputes for personal gain.

9 Responsible Gaming

pk995 takes responsible gaming very seriously. We are committed to ensuring a healthy gaming experience for our users.

• Set your daily, weekly, or monthly deposit and betting limits.
• If needed, you can take a temporary break (Self-Exclusion) on your account — contact support.
• Treat gaming as a source of entertainment, not income.
• Avoid placing large bets to recover losses.
• If you feel that gaming is having a negative impact on your life, please contact our support.
• For more information, please visit our Responsible Gaming page.

10 Account Closure and Restrictions

pk995 may temporarily or permanently close your account in the following situations:

• In the event of a breach of any provision of these terms and conditions.
• On suspicion of fraudulent activity or money laundering.
• If verifiable identity documents are not provided.
• Upon a court order or request from a regulatory authority.
• In the case of Self-Exclusion at the user's own request.

Any legitimate funds remaining in your balance before account closure will be returned, however funds related to bonuses will be considered in accordance with the applicable terms.

11 Privacy Policy

pk995 gives the highest priority to protecting your personal information. Please read our separate Privacy Policy page for detailed policies on how we collect and use your information.

• We use the information we collect solely for the purpose of providing and improving our services.
• Your information is not sold or transferred to any third party.
• Information may be shared with regulatory authorities due to legal obligations or in the interest of security.
• SSL encryption is used on our site, which keeps your personal and financial information secure.
• You have the right to request deletion or correction of your information.

12 Limitation of Liability

pk995 will not be responsible for the following:

• Loss of a game or bet due to internet disconnection or technical issues.
• Issues caused by the use of third-party software or tools.
• Account loss due to the user's own negligence or security lapses.
• Force majeure situations (natural disasters, cyber attacks, government restrictions).
• Changes to outcomes caused by errors in the game provider's system.

pk995 always strives to ensure the highest standard of service. However, if a problem arises in any unexpected situation, our 24/7 support team is always ready to resolve it quickly.

13 Dispute Resolution

If any dispute or complaint arises, please follow the process below:

• First, report the matter through our 24/7 live chat support.
• If the issue is not resolved via live chat, send a detailed email to [email protected].
• Include your account details, a description of the problem, and relevant screenshots in the email.
• pk995 considers all complaints reasonably and makes decisions fairly.
• The decision of pk995 will be considered final, however the user's legal rights will remain intact.

14 Changes to Rules

pk995 reserves the right to change these terms and conditions at any time. For any changes, we will follow the policy below:

• Users will be notified as early as possible before any significant changes.
• The updated terms and conditions will be published on this page and the "Last Updated" date will change.
• If you continue using the platform after the changes, you will be considered to have accepted the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request to close your account.

For any questions regarding these terms and conditions, please visit our FAQ page or contact the support team directly.