Responsible Gaming at pk995
pk995 believes gaming should be enjoyable — never a burden. Our safety tools and support team are always by your side to make sure you play within your limits and have fun.
Our Commitment
As a trusted online gaming platform in Bangladesh, pk995 places responsible gaming as its highest priority. We believe gaming should be a healthy form of entertainment, not a source of financial pressure or emotional distress.
Only users aged 21 or above may open an account and play on our platform. pk995 actively provides tools to help you stay in control of your gaming experience — from deposit limits to full self-exclusion.
Our Protection Tools
pk995 offers these features to keep you safe.
Set Deposit Limits
You decide how much to deposit daily, weekly or monthly. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies before the limit can be increased.
Time Limits and Breaks
Take a break from gaming for a set period — activate a cooldown of 24 hours, 7 days or 30 days. During this time no bets or deposits can be made on your account.
Self-Exclusion
Use the long-term or permanent self-exclusion option. Once exclusion is activated, your account cannot be reactivated until the chosen period has ended.
Bet Limit Control
Set a maximum amount for a single bet so that no large loss occurs in one session. This limit helps keep your balance safe.
Reality Check
Pop-up notifications at set intervals will remind you how long you have been playing and how much time has passed. Stay aware and enjoy.
24/7 Support Team
If you have any concerns about gaming, contact our Bengali-language live chat support team — at any time, day or night.
Signs of Problem Gaming
If you or someone you know shows the signs below, seek help promptly. This is not a sign of weakness — it is the first step toward making a brave decision.
- Feeling a repeated urge to keep playing in order to recover lost money
- Spending more than your gaming budget and feeling regret afterward
- Hiding your gaming habits from family or friends
- Placing bets with money needed for living expenses or borrowed funds
- Repeatedly trying to stop playing but failing each time
- Feeling anxious, restless or irritable when unable to game
- Putting work, studies or family responsibilities behind gaming
How to Set Limits
Log in to your pk995 account and follow the steps below to keep your gaming experience safe.
Go to Account Settings
After logging in, click your profile icon at the top right and look for the "Responsible Gaming" option.
Choose Your Preferred Limits
Select deposit limits, bet limits or session time — whichever you need — and enter the amount or duration.
Confirm the Changes
For your safety, lowering a limit takes effect immediately. A 24-hour waiting period applies for increasing a limit.
Contact Support if You Need Help
To set up self-exclusion or close your account, send a message to our live chat — we will assist you without judgment.
Age Verification and Minor Protection
Every user registering on pk995 must be at least 21 years old. To confirm this, we follow the Bangladesh identity verification process.
If you suspect that a minor is using your device or account, please notify our support team immediately. We are committed to protecting children.
Use a PIN or password lock on your device and never share your pk995 account login details with younger members of your household. The security of your account is your responsibility.
Age Verification Requirements
You must prove you are 21+ using a National ID (NID), passport or other government-issued document. Withdrawals may be limited until verification is complete.
Family Protection Filter
Use software such as NetNanny or K9 Web Protection on your home network to prevent minors from accessing gaming sites.
Help and Support
If you feel concerned about your gaming, do not hesitate to contact us.
Live Chat Support
Talk to us via live chat in Bengali, 24 hours a day, 7 days a week. Our specialist team is ready for any question related to responsible gaming.
Email Support
For more detailed assistance write to us at: [email protected] — we will reply as quickly as possible and your privacy will be fully protected.
Close Your Account
If you want to close your account immediately, type "Close my account" in live chat — we will act right away.
Tips for Healthy Gaming
Set a Budget in Advance
Before each session, set a fixed budget for yourself and stop when you reach that limit.
Play for Fun, Not for Income
Think of gaming as entertainment, not a source of income. Enjoy every session — regardless of wins or losses.
Take Regular Breaks
Take at least a 10–15 minute break every hour. Playing for long stretches without a break can affect your decision-making.
Do Not Play When Emotional
Avoid playing when you are feeling down, angry or overly excited. Decisions made with a calm mind are always better.
Do Not Chase Your Losses
"Chasing losses" — placing more bets in an attempt to recover lost money — is a major sign of problem gaming.
Talk to Someone You Trust
Have an open conversation with family or trusted friends about your gaming habits. They may notice changes in you that are hard to see from the inside.
Frequently Asked Questions
Enjoy pk995 Safely
Play responsibly, stay within healthy limits and enjoy gaming as entertainment. Check our FAQ for more information or visit any game section.