pk995 Privacy Policy

1 Purpose of This Policy

pk995 ("we", "us", or "the platform") operates a reliable online gaming service for users in Bangladesh. This Privacy Policy explains how pk995 collects your personal information, the purposes for which it is used, with whom it is shared, and how you are informed of your rights.

By using our website or services, you are considered to have automatically given your consent to this policy. If you do not agree with any terms of this policy, please refrain from using our services.

2.1 Information You Provide Directly

When you create an account or use services on pk995, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket numbers)
• Identity verification documents (such as a national ID card)

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and device identification information
• Browser type and version
• Operating system information
• Pages visited and session duration
• Data obtained from cookies and similar tracking technologies
• Game play history and transaction logs

3 Purposes for Using Information

pk995 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure gaming services, bonuses, promotions, and rewards are provided.
• Financial Transactions: To process deposits and withdrawals and to ensure financial security.
• Age Verification: To ensure that only users aged 21 or above can access the services.
• Fraud Prevention: To detect and prevent illegal activity and fraud.
• Responsible Gaming: To monitor user gaming behaviour and provide support where needed.
• Customer Support: To resolve your questions, complaints, and issues.
• Notifications and Communications: To send important updates, security alerts, and account-related information.
• Platform Improvement: To analyse user experience and improve the quality of services.

4.1 Information Disclosure Policy

pk995 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Payment Processing Providers: With payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Technology Service Providers: With trusted partners for server hosting, data analysis, and technical support.
• Game Software Providers: With providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure gaming services.
• Legal Obligations: In the case of a court order or a lawful request from a government authority.
• Fraud Prevention: With relevant authorities when required to investigate illegal activity.

Third parties with whom information is shared are bound by data protection obligations that meet pk995's standards.

4.2 International Data Transfers

Our servers may be located in various countries. For any international data transfer, we ensure that adequate data protection measures are in place in the destination country and that the confidentiality of your information is maintained.

5 Security Technologies and Methods

pk995 uses industry-standard security technologies to ensure the highest level of protection for your information:

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Verification: An additional security layer is used when accessing your account.
• Regular Security Audits: Our systems undergo regular security checks and vulnerability testing.
• Restricted Access: Only authorised staff have access to the information they need.
• Data Backup: Regular data backups are maintained in a secure location.

6.1 Types of Cookies

pk995 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and operate core services. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and personalisation information.
• Analytical Cookies: Used to understand how users interact with the platform. This information is collected anonymously.
• Security Cookies: Used to prevent fraudulent activity and unauthorised access.

6.2 Cookie Control

You can delete cookies or block new cookies from your browser settings. Please note that disabling essential cookies may prevent pk995's services from working properly. To manage cookies, go to the "Settings" or "Privacy" section of your browser.

7 Data Retention Policy

pk995 does not retain personal information longer than necessary. Information is kept in accordance with the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial Records: Transaction information may be retained for an extended period for financial auditing and fraud prevention.
• Log Files: System logs are generally kept for up to 90 days, but may be retained longer if required for an investigation.

After the specified period, information is securely and permanently deleted or anonymised.

8 Rights Regarding Personal Information

As a user of pk995, you have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for specific purposes, including marketing communications.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.

To exercise these rights or for any questions, please contact us. We will process your request as promptly as possible.

9 Age Verification and Protection

pk995 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any personal information from children or minors.

Every user is required to confirm their age at the time of registration. If we become aware that a person has registered while under the age of 21, that account will be immediately closed and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Promotional Messages and Opt-Out

With your consent, pk995 may inform you about bonus offers, promotions, new game updates, and special events via email.

You can stop marketing communications at any time by clicking the "Unsubscribe" or "Remove" option at the bottom of any marketing email, or by contacting our support team.

Please note that even if you stop marketing communications, important account-related messages (transaction confirmations, security alerts) will continue to be sent.

11 External Service Providers

pk995 uses various third-party software and services to enhance the gaming experience, such as: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game providers. These providers have their own privacy policies.

Third-party service providers only receive the information necessary to carry out their specific tasks. They may not use this information for any other purpose.

We share only the information necessary for transaction processing with our payment partners (bKash, Nagad, Rocket).

12 Updates and Change Notifications

pk995 may change or update this privacy policy from time to time. If any significant change is made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a notification when you log in to the platform.

Continuing to use pk995 after any changes are made will be considered as your automatic consent to the updated policy. We therefore recommend reviewing this page regularly.